Included with every build
Two weeks after launch
Bug fixes, small content changes and any question about how something works. No charge.
Support that reaches a person
Two weeks of support comes with every build. After that, maintenance plans are optional - and either way you can just call.
Contact
How to reach us
A person answers. There is no ticket queue to sit in.
Support Plans
What ongoing support covers
Every project includes a support period. After that, a plan is optional rather than assumed.
Website maintenance
From Rs 5,000 / month
Updates, security patching, backups, uptime monitoring and a set allowance of change hours.
Software AMC
Quoted per system
Ongoing support for custom software, including enhancements, integrations and version upgrades.
Reporting an issue
What to send so we can fix it fast
Most support delays are caused by not having enough detail to reproduce the problem. Including these turns a day of back-and-forth into a single reply.
- The page address where it happens
- What you expected, and what happened instead
- A screenshot or short screen recording
- Which device and browser you were using
- Whether it happens every time or only sometimes
Response times
Target1
Site down or payments failing - within 2 working hours
2
A feature is broken but the site works - same working day
3
Content changes and small updates - one to two working days
4
New features and enhancements - quoted, then scheduled
Need help with something now?
Call or message us. If it is urgent and your site is down, the phone is always the fastest route.